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Head of Rent and Service Charges

Location: Greater London
Sector: Social Housing
Date Posted: 02/11/2021
Salary: £38,000 - £44,000 per year
Specialism: Finance
Ref: RB18505
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Are you a confident problem-solver with a keen eye for process improvements and driving performance? Do you have substantial experience in calculating rent and service charges? Can you demonstrate a proven track record in managing and motivating a team to reach their full potential? If so, this could be your next role!  

Robertson Bell is pleased to be partnering with this London based Housing Association who are seeking a Head of Rent and Service Charges to join their team on a permanent basis. My client is seeking an experienced manager to hit the ground running in this role, transforming the department, and redesigning the rent and service charge processes.

The main responsibilities of the Head of Rent and Service Charges role include:

  • Create a redesigned service charge budget calculation and implementation process, as well as ensuring the accurate calculation and distribution of all service charges going forward.
  • Manage a team of four rent and service charge officers, providing continuous training and support for the department to reach their full potential and deliver excellent service.
  • Identify and implement process improvements throughout the rent and service charge function to improve efficiencies and performance.
  • Take ownership of all relevant audit queries, providing all evidence schedules where required.
  • Ensure the team provide excellent customer service in relation to all incoming tenants queries and complaints.
  • Liaise with a variety of internal stakeholders in relation to all service charge and rent related matters.

This is an excellent opportunity for an individual with strong service charge experience, as well as an eager manager, who enjoys developing a team to reach their full potential. My client offers excellent benefits included flexible working opportunities, with travel to the office only required once per week.

The successful candidate will be:

  • At least part qualified (ACA/ACCA/CIMA).
  • Experienced in setting service charge budgets.
  • A confident self-starter with a proven track record in managing and motivating teams.
  • An intermediate user of Excel.

If you are interested in this opportunity, please do not hesitate to apply as CVs will be reviewed on a rolling basis!

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