Service Charge Officer

Service Charge Officer – £32,000 to £34,000 – South Hertfordshire (Hybrid)

3 days in the office | Permanent | Full-time (37 hours/week)

Looking to grow your career in housing finance? We’re hiring a Service Charge Officer to support rent, service charge, and accountancy processes for a socially focused organisation based in South Hertfordshire. This is a great opportunity for someone with a strong eye for detail and a passion for financial accuracy to make a meaningful impact in a purpose-driven setting.

Key Responsibilities

• Assist in calculating new service charges and reviewing historical charges for accuracy

• Analyse transactional service charge data and maintain records using spreadsheets and financial systems

• Post tenant rent payments onto the housing management system in a timely and accurate manner

• Respond to rent-related queries and carry out monthly rent reconciliations

• Process approximately 50 invoices annually, ensuring accuracy, proper coding, and prompt payment

• Manage the aged debt process and support actions to recover outstanding balances

• Demonstrate and document payment workflows for external audits and internal compliance

Why Work Here

Join a purpose-driven organisation committed to providing safe, affordable housing and building thriving communities. You'll work in a supportive, collaborative team where your contributions truly matter. Enjoy a hybrid setup (three days in the office), 27 days’ holiday plus bank holidays, up to 12% pension contribution, bonus scheme, health benefits, and access to wellbeing and lifestyle perks. This is more than a role—it’s an opportunity to grow and make a real impact.

Person Specification

• Proven experience or familiarity with rents and service charges is highly desirable, especially within a housing or property finance context

• Advanced Excel skills with the ability to confidently manage and analyse large datasets using formulas, pivot tables, and lookups

• A meticulous eye for detail and a naturally analytical mindset, with a commitment to accuracy and getting things right first time

• Someone proactive and eager to grow—this role offers the chance to take on increasing responsibility and develop your skillset in a supportive, hands-on environment

Applications are reviewed on a rolling basis so make sure to apply now!