Service Charge Manager

Are you an experienced Service Charge professional with strong team management experience? Do you have the technical knowledge to manage complex service charge portfolios within social housing?

We're delighted to be supporting a well-established housing organisation in the recruitment of a Regional Service Charge Manager.

The Role

Reporting to the Head of Service Charge Setting and Administration, you'll manage the Regional Service Charge team across the South West, overseeing service charge calculations across all tenure types and annual statements.

The portfolio covers approximately 20,000 units, with an annual service charge income budget of around £20 million.

Key responsibilities include:

• Leading and developing the Regional Service Charge team, promoting accountability, high performance and continuous improvement
• Setting annual service charge expenditure and income budgets across all tenures
• Managing the annual service charge estimate and final account processes, ensuring regulatory deadlines are met
• Reviewing and approving annual service charge certifications, calculations and supporting documentation
• Working collaboratively across the organisation to improve service delivery and customer outcomes
• Ensuring compliance with legal and regulatory requirements
• Producing and analysing reports on recoverable expenditure, service charge income and other business requirements
• Managing relationships with internal and external stakeholders, including auditors and regulators

What we're looking for

You'll need previous experience in a management-level service charge role, with strong technical knowledge of fixed and variable charges within a large and complex environment. Social housing experience would be particularly advantageous.

You'll also need:

• Proven experience leading and developing high-performing teams
• Strong knowledge of service charge legislation, particularly the Landlord and Tenant Act 1985
• Qualified by experience or a recognised accounting qualification, with a good understanding of accounting and reconciliations
• Strong organisational and stakeholder management skills
• Experience handling customer queries and communicating complex information clearly
• Intermediate/advanced Excel skills
• Experience with housing or property management systems such as SUN, Agresso, NEC or Active H would be advantageous

If you're an experienced Service Charge Manager looking for a role combining technical expertise, team leadership and the opportunity to make a genuine impact, we'd love to hear from you.