Service Charge Manager

Are you an experienced Service Charge professional looking for your next challenge? Do you want to lead a small team, drive process improvements, and play a key role in shaping the future of a major housing provider?

We are delighted to be recruiting a Service Charge Manager for a leading social housing organisation. This is a fantastic opportunity to step into a pivotal role where you’ll combine technical expertise with leadership, driving improvements across budgeting, reporting, and service charge processes. With a highly flexible working culture and an excellent benefits package, this is an ideal role for someone who wants to make a real impact while enjoying a healthy work-life balance.

In this Service Charge Manager position, you will:

• Take ownership of key rents and service charge responsibilities, including reconciling rent accounts, month-end reporting, intercompany charges, and reviewing actuals vs. estimates.

• Lead on budgeting, setting up new tenancies, and handling service charge complaints.

• Manage and coach a small team of two, developing their skills and ensuring high-quality output.

• Liaise with department heads (facilities, asset managers, etc.) to improve service charge processes.

• Ensure compliance with relevant legislation, policies, and best practice.

Why work here?

This organisation offers more than just a role; it provides the chance to shape a critical function during a major service charge review. You’ll enjoy an excellent benefits package including generous annual leave entitlement and pension, private healthcare, and more. The culture is highly flexible and agile, you’ll have the freedom to work remotely or from the office! With a supportive manager, who values professional development and has an approachable leadership style, this is the perfect environment to grow your career while making a genuine difference.

The ideal candidate will:

• Have a minimum of 3 years’ experience in a rent and service charge role, ideally within social housing.

• Possess strong knowledge of relevant legislation such as the Landlord & Tenant Act.

• Demonstrate excellent numerical, analytical, and problem-solving skills.

• Be able to interpret financial data and explain complex information clearly to customers.

• Show proven leadership skills, with experience coaching and motivating a team.

• Be proactive, organised, and driven to deliver process improvements.

Applications will be reviewed on a rolling basis, so early applications are encouraged.