Service Charge Analyst

Service Charge Analyst

Location: London
Salary: £40,000 - £45,000

We’re looking for an experienced Service Charge professional to join our team and play a key role in ensuring service charges are calculated accurately, transparently, and in line with legislation and best practice.

In this role, you’ll take ownership of complex service charge cases, working closely with internal teams, residents, and external stakeholders to deliver a high-quality, customer-focused service. You’ll also contribute to improving systems, processes, and communication around service charges as part of ongoing service transformation.

What you’ll be doing

• Accurately calculating, constructing, and issuing estimated and actualised service charges.
• Providing a customer-focused service, dealing directly with residents to resolve complex queries, disputes, and complaints.
• Working collaboratively with colleagues across the organisation to ensure service charge issues are resolved efficiently.
• Reviewing and maintaining procedures to support accurate and compliant service charge recovery.
• Building strong business partnering relationships with budget holders and service managers to ensure accurate cost allocation.
• Identifying opportunities to improve service charge calculations, reporting, and resident communications.
• Ensuring service charge data across systems and databases remains accurate and up to date.
• Sharing knowledge across the team to build resilience and improve service charge processes.

What you’ll need

• Experience in service charge analysis with knowledge of residential and/or commercial service charges.
• A solid understanding of current legislation, regulatory requirements, and sector best practice.
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
• Excellent written and verbal communication skills, with the ability to explain complex financial information clearly.
• Strong numerical and financial analysis skills.
• A strong commitment to delivering excellent customer service.
• A proactive mindset with a focus on customer satisfaction and business improvement.