Service Charge Analyst

Are you looking to take the next step in your finance career? Do you enjoy working with detail, ensuring compliance, and being a trusted expert on rent and service charge processes? This is an excellent opportunity to join a respected not-for-profit in Kent as a Service Charge Analyst, a vital role within the organisation’s finance team.

As the in-house expert on rents and service charges, you’ll be responsible for setting and reviewing charges, ensuring transparency, accuracy, and compliance at every stage. You’ll play a central role in making sure customers receive clear and timely information, while also advising colleagues across the organisation to ensure processes run smoothly and effectively.

Key Responsibilities

• Take ownership of the annual rent, ground rent and service charge reviews, ensuring statutory notices are issued on time and processes are fully compliant

• Accurately estimate and reconcile service charges for tenants, leaseholders, shared owners and freeholders, based on actual costs and current legislation

• Prepare budgets for new schemes, working closely with internal and external stakeholders to ensure agreements are appropriate

• Produce accurate year-end accounts and assist with balance sheet reconciliations

• Provide information and evidence for First Tier Tribunal cases where required

• Continuously review and refine rent and service charge procedures to improve efficiency while maintaining full regulatory compliance

• Act as a key point of contact for queries from customers, colleagues, and local authorities, resolving issues promptly and accurately

Why Join

This is a highly visible role within the finance team, giving you the opportunity to develop your expertise in a specialist area while having a real impact on the organisation’s financial processes. You’ll be working in a supportive, collaborative environment where professional development and process improvement are encouraged. This role offers responsibility, variety, and the chance to grow within a stable and respected not-for-profit organisation.

Person Specification

• Strong knowledge of service charge processes, ideally gained in the property sector

• Solid understanding of relevant laws, regulations, and best practice relating to service charge setting

• Strong financial and analytical skills, with excellent attention to detail

• Proficient in Excel and confident working with large and complex data sets

• Strong communication skills, with the ability to explain technical information clearly to both colleagues and customers

• Experience of preparing budgets, reconciliations, and year-end accounts would be an advantage

Apply Now

If you’re a detail-oriented finance professional with experience in service charges, and you’re looking to develop your career within a well-established not-for-profit organisation, apply today to be considered for this exciting opportunity.