Senior Service Charge Analyst

We are working with a social housing provider to recruit a Senior Service Charge Analyst into a key position within its finance function.

This is an opportunity to take ownership of the technical and analytical side of service charges, while providing wider oversight across rents and helping shape how the function operates. The successful candidate will play an important role in strengthening processes, improving data and reporting, and supporting the development of the wider team.

About the role

You will take responsibility for the technical oversight of the service charge function, ensuring effective processes, accurate reporting and compliance with relevant legislation. Alongside this, you will lead the annual rent review cycle and provide analytical support across the wider team.

Key responsibilities will include:

• Overseeing the end-to-end service charge process, ensuring accuracy, compliance and effective cost recovery.

• Leading the annual rent review cycle, ensuring changes are implemented in line with relevant legislation and regulatory requirements.

• Owning service charge data, modelling and forecasting, providing reliable insight to support business decisions.

• Producing quarterly forecast updates and working closely with finance business partners and wider stakeholders.

• Monitoring regulatory and legislative changes, interpreting their impact and ensuring processes remain compliant.

• Supporting complex complaints, leasehold queries and tribunal matters where required.

• Providing technical guidance and helping to upskill colleagues across the wider team.

• Strengthening processes, improving consistency and reducing reliance on individual technical knowledge.

About you

You will bring strong technical experience within social housing, with a particular specialism in service charges. This is a role where the ability to understand the detail, interpret complex information and provide wider technical oversight will be essential.

You will ideally have:

• Strong experience within social housing, with demonstrable service charge expertise.

• A good understanding of rent setting and annual rent review processes.

• Experience with service charge budgets, actuals, forecasting and cost recovery.

• Strong Excel skills, with the ability to manipulate data, build models and produce meaningful analysis.

• An understanding of relevant housing legislation, regulation and compliance requirements.

• The confidence to advise stakeholders, resolve technical queries and support the development of others.

• The ability to work independently, take ownership and hit the ground running.

What's on offer

• Salary of £50,000 – £60,000, depending on experience.

• The opportunity to take ownership of a key technical function.

• A senior position with scope to influence processes, reporting and the wider team structure.

• The opportunity to develop and strengthen the organisation's approach to service charges.