Interim Service Charge Officer

We are supporting a social housing organisation that is looking to appoint an experienced Service Charge Officer on a 6-month fixed term contract to support during a particularly busy period.

This role sits within a high-volume service charge function and will suit someone who is able to hit the ground running and is confident working across service charge estimates, reconciliations and resident queries.

Key responsibilities

• Preparing and reconciling service charge accounts using large Excel data sets

• Setting service charge estimates for existing housing stock, using contract and cost information

• Investigating and responding to service charge queries via a CRM system

• Supporting the delivery of year-end service charge accounts and clearing historic backlogs

• Handling ad hoc service charge tasks, including confirming charges for internal stakeholders

The successful candidate will have

• Proven service charge experience, ideally within social housing

• Strong Excel skills, including formulas, pivot tables and lookups

• Experience using service charge and housing finance systems (such as ActiveH, Orchard, Northgate, BlueBox or similar)

• A solid understanding of service charge legislation, including lease structures and Section 20 requirements

• The ability to work autonomously in a fast-paced environment

Candidates with service charge experience from a commercial or managing agent background will also be considered, provided they can demonstrate strong transferable knowledge.

Working arrangements

• Hybrid working with at least one day per week in the office, with the potential to increase to two days if required

• Candidates must be commutable to the office location

• Flexibility around start and finish times is available