Interim Homeownership Manager

Are you a natural leader who thrives in a customer-focused environment? Do you have the skills to turn data into actionable insights? Looking for a contract role where your expertise in leasehold and service charges will make a real difference?

Robertson Bell is pleased to be supporting a respected Housing Association based in Kent as they recruit for a Homeownership Manager on a nine-month contract. This hybrid role requires a minimum of two days per week in the office and offers a fantastic opportunity to lead a team and enhance the experience of leasehold residents. You’ll take ownership of the homeownership function, combining strong leadership with a hands-on approach to service delivery, compliance, and customer engagement.

Key Responsibilities:

• Manage and support a team of four, fostering high performance and collaboration.
• Act as the lead point of contact for homeownership and leasehold queries, resolving issues with a customer-first mindset.
• Oversee the variable service charge process, ensuring accuracy, efficiency, and clear communication with residents.
• Work closely with data and financial information to support decision-making and identify service improvements.
• Champion a culture of responsiveness, accountability, and continuous improvement.

The ideal candidate will:

• Have strong experience leading a customer-facing team, ideally within housing or property services.
• Demonstrate a solid understanding of leasehold management, including Section 20 legislation.
• Excel in both strategic thinking and hands-on service delivery.
• Be a confident communicator and a motivating team leader with a clear focus on customer satisfaction.