Interim Head of Leasehold Services

Are you an experienced Leasehold or Home Ownership leader with a strong understanding of managing agents, service charges and leasehold legislation? Have you managed multidisciplinary teams within a large Social Housing organisation? Are you available at short notice for an interim assignment?

Robertson Bell is recruiting an Interim Head of Leasehold Services for a major Housing Association undergoing a restructure of its specialist leasehold functions. This is a three-to-six-month assignment. The successful candidate will bring together several previously separate functions, maintain effective service delivery and support the establishment of a new specialist team. The emphasis is on stability, leadership and practical improvements, rather than delivering a wholesale transformation programme.

Key responsibilities will include:

• Providing leadership across managing agent relationships, major works consultation and billing, and specialist leasehold management.
• Bringing together established teams and supporting the mobilisation of a newly created leasehold function.
• Overseeing third-party managing agent relationships, including service charge assurance, compliance, escalations and building safety matters.
• Ensuring effective delivery of Section 20 consultations and major works billing.
• Overseeing specialist leasehold matters including consents, alterations, subletting, Right to Manage and resident management companies.
• Reviewing existing processes, resolving operational challenges and implementing practical short-term improvements.
• Supporting senior leadership with risk management, service delivery and a structured handover to the permanent postholder.

The assignment is expected to last three to six months, worked on a hybrid model from the central London office.

To be considered, please meet these criteria:

• Significant experience in leasehold management, home ownership or specialist leasehold services, ideally within Social Housing.
• Strong understanding of service charges, managing agent relationships and relevant leasehold legislation.
• Previous leadership experience at Head of Service or comparable senior management level.
• Experience overseeing multiple operational functions and managing teams through organisational change.
• The ability to quickly assess service delivery challenges, establish priorities and maintain operational continuity.
• Experience within a large Housing Association, particularly a G15 organisation, would be advantageous.

Applications will be reviewed as they are received, so please apply ASAP if this opportunity is of interest.