Central Service Charge Manager

Central Service Charge Manager
Location: London
Salary: £55,000 - £60,000
Full-time | Permanent | Hybrid  

Are you a service charge expert and inspiring team leader ready to make a real impact?

We’re looking for a Central Service Charge Manager to play a pivotal role in transforming how service charges are delivered across the organisation. Reporting to the Head of Service Charge Transformation, you’ll lead a high-performing team responsible for the accurate, compliant, and customer-focused delivery of service charge processes.

This is a high-visibility leadership role where you’ll influence systems, processes, and strategy, helping to modernise service charge delivery while ensuring residents and stakeholders receive a transparent, high-quality service.

If you thrive in a fast-paced environment, enjoy leading teams, and want to shape the future of service charge operations, we’d love to hear from you.

The opportunity

As Central Service Charge Manager, you’ll lead a customer-facing service charge support team responsible for the accurate calculation and delivery of service charges across the organisation. You’ll play a key role in driving efficiency, improving data quality, and supporting a major service transformation programme.

You’ll work closely with teams across the business—finance, housing, development, and external managing agents to ensure service charge processes are robust, compliant, and continuously improving.

What you’ll be doing

• Leading, motivating, and developing a customer-facing service charge support team.
• Overseeing the accurate calculation, construction, and issuing of estimated and actualised service charges, ensuring compliance with legal deadlines and contractual obligations.
• Coordinating key annual service charge processes, including estimates, actuals, data loading, and resident communications.
• Optimising data collection and management processes to improve efficiency, accuracy, and transparency.
• Delivering quality assurance across service charge processes, including audits, reporting, and continuous improvement.
• Partnering with teams across the organisation to prepare service charge income budgets and ensure accurate expenditure allocation.
• Leading change management initiatives relating to service charge systems, data, and operational processes.
• Supporting the implementation of new systems and process improvements as part of the service charge transformation programme.
• Developing and maintaining procedures, controls, and governance frameworks aligned with legislation and best practice.
• Leading projects that enhance the efficiency and effectiveness of service charge delivery.

What you’ll bring

• Proven experience leading and developing teams, with the ability to motivate, support, and drive high performance.
• A strong background in residential and/or commercial service charge management.
• Excellent knowledge of service charge legislation, regulatory requirements, and sector best practice.
• Strong organisational skills with the ability to manage complex processes and deliver against tight statutory deadlines.
• Experience working with external stakeholders, including managing agents, community partners, and councillors.
• Excellent communication and stakeholder management skills, both written and verbal.
• Strong financial and numerical skills, with a high level of attention to detail.

If you're looking for a role where your expertise, leadership, and ideas can genuinely shape the future of service charge delivery, this is a fantastic opportunity to step into a highly influential position.